Workshop Manager

Crediton, Devon
Fix Auto Mid Devon

Workshop Manager

Location: Crediton
Reports to: Group Performance Manager

Remuneration:

• Salary 40-60K DOE
• Bonus

Purpose of the Role

Accountable for site performance. To oversee the day-to-day operations of the workshop, ensuring operational excellence, profitability, and compliance high-quality vehicle repairs, efficient workflow, and compliance with health and safety standards. The role requires strong leadership, technical expertise, and a focus on delivering exceptional customer service.

Key Responsibilities

• Operational Management
  • Plan and organise daily workshop activities to maximise productivity and minimise downtime.
  • Allocate jobs to technicians based on skill and workload.
  • Monitor repair progress and ensure timely completion.
• Quality Control
  • Ensure all repairs meet manufacturer standards and customer expectations.
  • Conduct final inspections before vehicles are released.
• Team Leadership
  • Manage, motivate, and develop workshop staff.
  • Conduct regular performance reviews and provide training where needed.
• Customer Service
  • Liaise with customers and insurance companies regarding repair status and queries.
  • Resolve complaints promptly and professionally.
• Compliance & Safety
  • Maintain a safe working environment in line with health and safety regulations.
  • Ensure proper use and maintenance of equipment.
• Financial & Administrative Duties
  • Monitor workshop costs and control budgets.
  • Maintain accurate records of jobs, parts, and labour.

Skills & Qualifications

• Proven experience in bodyshop or automotive workshop management.
• Strong technical knowledge of vehicle body repair processes.
• Excellent leadership and communication skills.
• Ability to manage budgets and meet KPIs.
• Knowledge of health and safety regulations.

Personal Attributes

• Organised and detail-oriented.
• Customer-focused with a commitment to quality.
• Ability to work under pressure and meet deadlines.