Technical Field Support Supervisor

Oceaneering
Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world’s premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

Provide Technical and Operational support for Subsea Robotics, Intervention, Workover Controls, Surface Support equipment, etc on a worldwide basis.

Duties & Responsibilities

Functions

• Provide remote technical support within the 24/7 global techsupport framework .
• Provide offshore assistance for installation and interfacing of all Subsea Robotics equipment including ROV Systems, Subsea Tooling, Workover Control Systems, Tensioner and Reel systems.
• Provide offshore assistance for complex troubleshooting and repairs.
• Provide offshore and onshore assistance for Subsea Robotics system upgrades.
• Provide offshore technical support for critical and high-profile jobs.
• Assist installations group with System Installations and winch drum change outs.
• Assist in rebuilding and maintaining good client relations.
• Assist in training offshore personnel.
• Assist sho p and yard personnel with troubleshooting questions for all equipment.
• Participate in Factory Acceptance Testing (FAT) when requested.
• Assist SCM with queries that involve technical information . Also assist SCM personnel with identifying obsolete parts that no longer need to be stocked in our warehouses and how to best recycle those parts into more current stocked items if possible.
• Assist software groups (Austin, Lafayette, etc.) with research, suggestions for improvements, and streamlining deployment of new software releases.
• Test new potential equipment from vendors: communicate, track equipment, test results, and notify suppliers of improvements or issues with their product.
• Create documents and flow charts to assist offshore crews as well onshore repair and maintenance technicians.
• Maintain share file library of troubleshooting and technical support documentation.
• Assist Service Excellence Leads in planning projects and identifying any technical gaps that may result in COPQ

Supervisory Responsibilities

• This position has no supervisory responsibilities .

Qualifications

REQUIRED

• High school diploma or General Education Degree (GED).
• Technical / associates degree or equivalent from a two-year college or technical school preferred.
• Minimum of five (5) years’ experience and or training in mechanical, hydraulic, and electrical systems; or equivalent combination of education and experience

Knowledge, Skills, Abilities, and Other Characteristics

• Knowledge of appropriate steps to analytical problem solving.
• Ability to establish and maintain cooperative working relationships.
• Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals.
• Treats others fairly and with respect .
• Knowledge of department’s policies, rules, regulations, business goals, vision, organizational structure, culture, philosophy, operating principles, and values, etc.
• Ability to establish and maintain project priorities.
• Seeks out new learning experiences .
• Identifies what needs to be done and acts before being asked or required .

Working Conditions (Requires Regional Variance)

This position is considered OFFSHORE WORK which is characterized as follows.

• Both indoors and outdoors.
• Day and occasionally at night, as well as over/near water.
• Requires working on or near moving equipment and vibrating equipment.
• Occasionally the humidity is above 90% and noise is over 85 decibels.
• Potential exposure to open fire/flames/sparks, airborne dust, fumes, and gases.
• Work surface is stable, height is elevated.

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered HEAVY work.

OCCASIONAL

FREQUENT

CONSTANT

• Lift 50-100 pounds
• Work in confined spaces, kneel, jump, run, work while lying on stomach or back, crawl, and use repetitive movements of the arms and hands.
• Differentiate between colors
• Wear PPE for skin protection.
• Eye protection.
• Steel/safety toed shoes/boots

• Lift 25-50 pounds
• Wear PPE for head, hands
• Climb stairs/ladders, stand, balance, stoop, squat, reach, and lift/carry objects.
• Twist, sit with back supported, head forward/flexed, head tilted/rotated
• Work with arms extended below the waist, unsupported, elbows flexed, wrist supported and unsupported.

• Lift 10-20 pounds
• Standing and walking
• Wear PPE for body, vision, and hearing protection

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click ‘Apply Now’.