Technical Customer Service Advisor

Shepshed, Leicestershire
Kelly Services (UK) Ltd

Kelly Services are looking for an experienced Technical Customer Service Advisor to join one of the best-known suppliers of machinery products in the East Midlands who are based in the outskirts of Loughborough.

Salary 28,000 – 30,000 per annum.
Full time – Monday to Friday.

Technical Engineering Customer Advice

Company benefits

• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

The Role
The primary objective of the Technical Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process. You will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues.

Key Responsibilities

• Provide effective engineering and technical support to distributors and end-users.
• Process warranty returns.
• Investigate and diagnose machines with problems and attempt to resolve them where possible over the phone and email.
• Progress and chase customer escalations to a satisfactory resolution.
• Continuing liaison with Sales, Service Department and Warehouse.
• Support the Customer Service, Technical Department and Service Department as required.
• Ad hoc projects as assigned by the Customer Service Manager.
• Employees will ensure they adhere to the company ISO 9001 quality policy, associated job roles, responsibilities, processes, procedures and work instructions.

Your skills and experience

• A wealth of experience dealing with customer issues whether face to face or over the phone.
• A good general knowledge of engineering practice.
• Practical experience and knowledge of product spares and servicing.
• At least one year of customer service experience.
• Ideally hold a driving licence.

If you are looking for a career working in a varied role, with a technical background and holding a current driving licence then please apply for this exceptional opportunity.

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly’s Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.