Service Technician

Bracknell, Berkshire
Midwich Group

About Us

Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketing that delivers results through sales.

Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.

As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role

The Service Technician will be a part of our Midwich Intelligent Support (Mi Support) service proposition available for Midwich LED video walls and large format displays. As the Service Technician within this team will provide exceptional soldering repairs, complete repairs in time allotted while keeping to dealer, brand, and company standards, and deliver products to customers or service advisors on schedule.

What you will be doing in this role

• Performing diagnostics, maintenance, and repairs on many types of AV products.
• Uses manufacturer diagnostic equipment to ensure diagnostics, testing, and repairs are complete and to highest quality.
• Maintain a working knowledge of a diverse number of products and works to enhance and improve that knowledge with new vendors and new industry standards, practices, and technologies.
• Replace parts and components and keep detailed, organised records of all repair work done on each product using our software-based system.
• Communicate with service managers about parts ordered and parts required.
• Provide technical detail to customers that require repair information.
• Assist in helping the helpdesk coordinator to provide estimations and quotations for clients who want a detailed repair quotation.

What you will bring to the role

• Technical ability and the ability to learn
• Communication Skills
• Creative Thinking and Innovation
• Customer Focus
• Personal Motivation
• Professionalism
• Teamwork
• Time Management
• Basic Soldering skills (ability to work and solder under a magnified conditions)

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme