Senior Sales Support Administrator

Heathcote & Ivory

New Year New Start

WHO WE ARE:

Established in London in 2000, Heathcote & Ivory quickly achieved success and has grown into a lifestyle brand that supply all major premium retailers in the UK and export around the world to over 35 countries. We are passionate about creating beautiful products with wonderful ingredients. The collections are stocked in renowned retailers across the UK as well as independent boutiques and speciality rand online retailers.

THE ROLE

Working in an incredibly fast paced environment with high expectations we are looking for an experienced Senior Sales Support Administrator to play a key role in our very busy Sales Admin Department. You will have your own accounts to look after and be responsible for ensuring orders are processed efficiently and accurately, invoiced, dispatched etc giving all our customers an outstanding end to end customer service experience no matter how big or small.

KEY RESPONSBILITIES

• Evaluate all incoming orders against system information, ensuring orders are in line with agreed terms and customers’ requirements
• Processing customer orders accurately and timely with high volumes at certain times of the year
• Taking ownership of assigned sales orders and following through until completion and problem solving as needed.
• Dealing with internal and external queries relating to customers’ orders
• Raising all necessary documentation related to the customer requirements/orders ie new line forms etc.
• Work closely with Regional Sales Team and all other internal departments and stakeholders
• Liaison with the warehouse and 3rd Party logistics companies
• Running reports as necessary
• Upselling and offering customers alternative products
• Finding ways to streamline the department functions and offer customers a 5 star experience.

REQUIRED SKILLS AND EXPERIENCE

• Minimum 2 years sales support experience in a similar environment
• Numerate and accurate with exceptional attention to detail
• Fluent in spoken and written English
• Understanding of end-to-end supply chain
• Excellent written, and verbal communication skills and be able to liaise at all levels
• Highly organised and a definite TEAM player
• Self-motivated, proactive, hardworking and able to work in a fast paced environment
• Excellent telephone manner
• A medium to advanced user of Excel, Word, Outlook and Powerpoint
• Strong administrative, time management and organization skills
• Export knowledge advantageous but not essential

If you are prepared to work hard, hit the deck running with a mega can do attitude this will be the perfect role for you.

Supply chain

Sales admin

Sales support

Sales Order Processing

Customer Service

Beauty

Lifestyle

Luxury Brand

FMCG