Bickenhill, West Midlands
The Search Consultant
Security Guard/Customer Service Executive Job Purpose This role reflects the exceptional customer service skills required to ensure that customers, staff and crew have a safe, secure and efficient time within an efficient and friendly environment. Main Duties and Responsibilities a) To control access into restricted areas b) To carry out security ID and checks c) To respond to emergency incidents following the agreed procedures. d) To carry out escort duties, including special events when required. e) To advise customers, staff on the correct presentation of persons and items carried, to ensure individuals are fully prepared for Security screening f) To consistently demonstrate the positive behaviours required to support the Company s Brand Values. g) To undertake foot patrols of operational areas and designated routes. h) If operationally required, to provide support to customers to ensure that they are prepared for Border Control checks and assist with any queries. i) To maintain a log of all incidents and provide written and verbal reports to the Security Managers and Security Supervision. j) To be compliant with local operating procedures, working practices and protocols. k) To undertake Computer Based Training as stipulated by the company l) To undertake mandatory as stipulated by the company m) To meet compliance and throughput targets as stipulated by the Security Management Team. n) To participate in a culture of continual improvement by fully participating in the success of the business and own self development. o) To utilise equipment only as trained in how to do so. p) To achieve an acceptable level of competence which is continuously measured through relevant performance evaluation means q) To maintain a proactive dialogue with internal and external customers, responding to feedback appropriately, to maximise customer satisfaction. r) To consistently treat customers and staff with courtesy and respect. s) To fully participate in the Company s Customer Service Programme t) To provide support to colleagues through effective teamwork. u) To ensure that an efficient, effective and consistent level of service and availability is provided to colleagues. v) To consistently treat colleagues with courtesy and respect w) To ensure all Health & Safety responsibilities are discharged and to maintain compliance with best practice and legal requirements. x) To undertake and successfully complete all training modules in order to meet company Health and Safety standards y) To be fully flexible in terms of availability to support the rostering requirements of the post to sustain the operational requirements of a 24hrs per day/7days per week z) To carry out such other duties commensurate with the grading of the post which may be determined from time to time