Scheduler and Care Co-ordinator

Taunton, Somerset
Home Instead Senior Care

Due to office expansion, Home Instead Taunton are looking for a Scheduler to support our existing team. The successful candidate will work as part of a team who are responsible for ensuring our ethos of delivering exceptional care is being consistently delivered.

You will be responsible for planning and organising the schedules to ensure they are optimised and flexible to meet the needs of both growing client base and Care Professionals hour requirements. Working closely with the Care & Deputy Care Manager to ensure we are meeting the business objectives.

Key attributes & requirements

• Be able to communicate effectively on all levels through various methods
• Organisational skills – this role requires someone who has excellent organisational skills, is methodical and unflappable, able to prioritise, focus and has a sense of urgency, whilst remaining calm under pressure.
• Have the ability to plan and prioritise workloads with an eye for detail.
• Flexibility this role requires a committed flexible individual who will go above and beyond for clients and Care Professionals.
• Experience of working in a domiciliary setting and team leading experience would be desirable.
• NVQ Health and Social Care level 2 or level 3.

Responsibilities

• Visit clients to assess their care needs and review their care planning.
• Deal with the day-to-day queries relating to Client and Care Professionals wellbeing.
• Liaise with clients and their families to ensure we provide exceptional customer care through service reviews and quality checks.
• Ensuring all quality and safeguarding standards are met.
• Update Care Plans.
• Deliver elements of training to Care Professionals.
• Be part of our weekend and evening On-call working rota 1:5.
• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

Experience of working in a scheduling role within a home care or other relevant environment such as logistics.

• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional information

You will have the opportunity to join our passionate team, who are making a difference each day. You will receive an excellent reward package.

Company Pension Scheme,
Opportunities for development and training,
Health Scheme Benefits and Home Instead discounts.
Free parking

This role is subject to; full driving license, access to reliable transport with B1 insurance, references & DBS enhanced disclosure.

Job Types: Full-time, Permanent

Salary: £21,000.00 – £25,000.00 per year

About the company

Home Instead Taunton are an award winning, CQC Outstanding rated service, family run business that is part of a network forming the world s leading provider of homecare for older people. We believe passionately in providing a standard of care and support that we would be happy to receive ourselves and for our families. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We are looking to employ a passionate and bexperienced individual to provide continuity of care for both clients and Care Professionals.