Sales Administrator

Hozelock
Job description Duties & Responsibilities: v Receive customer orders and enquiries by telephone, email, fax and EDI v Responsibility for processing high volumes of orders for all customers – UK, subsidiaries and Overseas in the agreed lead time v Handle customer enquiries and resolve any problems that may arise v Agree workload and priorities with Team Co-ordinator v Validation of orders (e.g., to ensure correct pricing and quantities are input) v Obtain Credit approval from Wholesalers v Allocation and release of orders v Issue Pro-Forma Invoices v Deal with document filing in a timely and efficient manner v Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery v Supply stock availability information to Account Managers and customers when required v Coordinate and respond to all correspondence for orders and shipments v Supply delivery information and deal with carrier enquiries v Manage all point-of-sale orders received v Process Sample Order v Communicating internally important feedback from customers. v Support training of new members or temporary members of staff into the department v Supporting the sales force with general operations to help reach the team s objectives v Ensure excellent service is given both internally and externally v Self-motivated to contribute to the success of the department by achieving personal and team KPI s v Proactively support department growth and make recommendations to improve the customer experience v Comply with Health and Safety responsibilities defined in the company Health and Safety policy and ensure that any specific responsibilities are adequately delegated in their absence. v Contribute to the Continuous Improvement culture of both the department and business Person Profile: v Persuasive v Self-motivated v Happy to use own initiative v Organized v Good team player v Good verbal and written communicator Education and/or Experience v IT literate Word, Excel v Knowledge of SAP would be an advantage v Numerate with good accuracy and attention to detail v Additional languages French is an advantage v Good basic standard of education required (GCSE level minimum) v A further administration (or similar) qualification would be advantageous v Any IT qualifications would be a benefit (ECDL or similar) Job Type: Full-time Salary: From £1.00 per year Benefits: On-site parking Schedule: 8 hour shift Monday to Friday Supplemental pay types: Bonus scheme Ability to commute/relocate: Sutton Coldfield, B76 1AB: reliably commute or plan to relocate before starting work (required) Experience: Sales administration: 1 year (preferred) administration: 1 year (preferred)