Restaurant Waiter

HOUSE OF COMMONS-3

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK’s thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave, pro rata (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Interest free season ticket loan and bicycle loan.
• Excellent ‘In-House’ and external training for professional and career progression (either within the catering service or elsewhere in Parliament).
• 5 over 6 day working shift patterns with Sundays and all Bank Holidays off.
• ‘Star Awards’ staff recognition scheme.
• Access to our confidential Employee Assistance Programme with a 24/7 helpline.

Introduction

Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

The Role

We are looking for an enthusiastic individual to deliver an excellent guest dining experience; to provide exceptional care and give a polished and professional service, exceeding our customers’ needs and expectations.

The successful candidate must be passionate about food and drink, customer service and the delivery of an effective and efficient product. They must be focused on the customer experience from entry to leaving the venue delivering a friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers, with the key aim of retaining and attracting new customers.

Skills and Experience

• Experience of delivering excellent customer service with the ability to respond quickly to the needs of different groups of people.
• Experience of delivering a high standard of service in line with the objectives of a business in a diverse environment of customers and other stakeholders.
• Ability to work successfully within a team demonstrating a flexible approach; understands the team goals and objectives; offers help to team members and responds willingly to requests for help.
• Able to demonstrate excellent personal organisation skills, ability to work independently, and willingness to continually learn and develop.
• Experience operating a traditional Barista coffee machine.

Next Steps and Additional Information

• CV & Supporting Statement – If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.