Ironmongery and Locksmith Manager

Inverness, Highland
Global Highland

One of the largest employers within the industrial supplies/wholesale industry are looking for an Ironmongery and Locksmith Manager to support their operation based in Inverness but will include travel across the North of Scotland.

The successful candidate will be responsible for the effective and efficient running of the Division, managing a team of experienced staff and developing and growing sales of the division.

Key Responsibilities

• Responsible for Sales and Margin growth of the Division; developing, reviewing and updating strategies to support this on an ongoing basis. Communicate the strategies with the team and wider audience as applicable.
• Manage the day-to-day activities of the Ironmongery and Locksmith Division to ensure first class customer service is delivered.
• Oversee and support the Locksmith and Ironmongery team ensuring that their time is efficiently organised and utilised, also making sure that any training and performance issues are addressed.
• Regularly visit customers throughout the Highlands & Islands and Aberdeen-shire areas building relationships and ensuring ensure that their ongoing requirements are understood and being met.
• May be required to undertake on site surveys and ensure that specifications taken from drawings are correct and carried out to meet the relevant standards. This would be done in conjunction with experienced engineers.
• Ensuring that Master suites and Alarms are recorded accurately and securely.
• Prepare quotations in a timely manner and follow through to successful sales completion with the customer.
• Oversee stock profiles and liaise with the Purchasing Team to ensure we have the right products available at the right time, contributing to sourcing and negotiating prices through vendors when necessary.
• Make regular visits to all company branches, communicating new product and service opportunities as appropriate and gather feedback from the branch managers with regards to sales.
• Develop and implement special sales activities to reduce excessive stockholdings.
• Ensure that customer complaints are reviewed, recorded and successfully resolved.
• Attend marketing events, seminars and trade shows as required.
• This role may suit someone with trade experience looking to change in direction.

Skills & Experience

Ironmongery

• The Ironmongery & Locksmiths Manager should have knowledge of working with Ironmongery & Fixings.
• Ideally will be able to understand Ironmongery specifications and the applicable latest standards, but full training will be given if necessary.
• Knowledgeable in joinery silicone sealants, adhesives, and screw fixings

Locksmith & Security

• Knowledge of key cutting and master suiting is desirable, but not essential.
• Preferably be a certified member of the Master Locksmith Association or willing to work towards gaining membership.
• Must have a working knowledge of access control, alarms, CCTV, door operation, safes and hotel locking.
• Understand the latest standards applying to security systems and door hardware.
• Must be capable of managing a team and demonstrating effective leadership skills.
• Must have relevant direct customer sales experience.
• Good numeracy and literacy skills along with excellent analytical and problem-solving skills.
• Good working knowledge of computer systems/software.
• Must be technically minded with a high attention to detail.
• Security vetting will be essential for this role.
• Must be flexible and able to adapt to changing requirements without question.

If your experience fits the above I would welcome the opportunity to have a confidential conversation.

Please call Lyndsey at Global Highland on (phone number removed)