Field Operations Program Manager, Amazon Flex

Amazon TA
We are seeking a Program Manager based in London, United Kingdom, to drive process improvement and optimization within the Amazon Grocery Logistics business. Specifically, this leader will work directly with the grocery fulfillment centres and third-party grocery merchants who operate Amazon Flex. They will work with functions that cut across the organization, including technology, compliance, operations and customer service to drive a great customer and driver experience for our program. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex, individuals can be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates. The successful candidate will be self-motivated, passionate, analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action is an absolute must, and candidates must demonstrate a track record of delivering results. Key job responsibilities Identify opportunities to improve the Flex business for our drivers and customers, then lead and coordinate large, complicated projects with multiple stakeholders including Product, Technology, Marketing, Customer Support, Legal, PR and Operations. Develop strong working relationships with grocery fulfillment centre management. Act as the primary liaison between any locations Amazon Flex delivers from in your region and Amazon Flex UK leadership. Work with operations teams to develop and share best practices that can be scaled globally. A day in the life You will use data daily to identify defects that impact our drivers and customers. With this data, you will articulate the problems and propose scalable and commercial solutions to leadership. You will have the autonomy to visit the operations frequently across your region and become the subject matter expert for partner teams. About the team We are open to hiring candidates to work out of one of the following locations: London, GBR Park Royal, GBR BASIC QUALIFICATIONS – University Degree or equivalent. – Valid Full UK Driving License. – Relevant experience in program or project management – Advanced proficiency in written and verbal English PREFERRED QUALIFICATIONS – Experience manipulating and presenting data with Excel. – Relevant experience communicating with and influencing a range of different stakeholders including senior management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice url removed to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial (phone number removed) url removed)(phone number removed . If calling from Ireland, please dial (phone number removed) url removed)(phone number removed