Executive Support Administrator

City, Bristol
PwC.
Our purpose focuses on how we contribute to society, and how our business decisions can contribute to greater trust and solving important problems. In order to achieve our purpose and deliver a first-class service to our clients, we need first-class support internally. The people who power us – our internal teams – have a vital role to make sure we have all the right resources, services and technology to be the best we can be. Not all of us work directly with external clients.PwC offers an exciting opportunity to be part of a fast growing national team of Executive Support Administrators within Infrastructure, Workplace & Secretarial (IWS) who are passionate about customer service.
This is a fantastic opportunity for the right individual to;

• Be an integral part of the wider Executive Support team, supporting PwC stakeholders across the UK
• Develop their personal skills as well as technical to enhance their career
• Expand their networks across PwC
• Significantly broaden their understanding of the firm

The role will suit an individual looking to start their career in PwC, who is prepared to provide support to the Executive Support team and wider UK stakeholders. You will work as part of a multidisciplinary team, with the passion and ability to upskill yourself.

The role requires a high level of self management and personal responsibility coupled with the ability to prioritise, organise and manage tasks and workload. You will have a customer service mindset, good technical skills and the ability to keep up to date with current and emerging technology.

• Management of stakeholders diaries using autonomy to make decisions.
• Ability to draft stakeholder emails and engaging with stakeholders to make decisions
• Proactive research, organisation and delegation of global travel logistics
• Timely preparation of expenses and invoice claims for stakeholders, ensuring compliance to the relevant expenses policy.
• Stakeholder meeting management, including preparation and attendance of meetings, producing minutes and follow up actions.
• Project coordination – attend project meetings (as requested) to understand requirements, delivery timescales, supporting actions and regular interaction with the project team.
• Draft and proofread internal and external communications for quality, accuracy and relevance, consulting with stakeholders and relevant teams.
• End to end organisation and management of a wide range of events; both internally and externally.
• Understanding of stakeholders priorities, clients and teams to optimise stakeholder time management.
• Provide support on the Firm’s Client Relationship Management system (Salesforce) including navigation of dashboards and creating opportunities.

• Engagement on social media campaigns when directed following PwC policies and guidelines.
• Basic capability and understanding of data manipulation, visualisation and insights.
• Support stakeholders and others in upskilling of Firmwide systems.
• Apply understanding of regulatory requirements and data management, ensuring compliance deadlines are met.
• Take ownership of all enquiries and problems, resolving or escalating issues as appropriate.
• Build a diverse network of relationships and engage with various initiatives, social mobility, participation in projects, firmwide live streams.
• Identify opportunities for efficiencies and promote the range of services within IWS with stakeholders.
• Upwardly manage your stakeholders to ensure they also comply with the Firm’s policies and procedures and meet Firms deadlines.
• Demonstrate knowledge of wellbeing initiatives within IWS, Stakeholders and their teams
• Delegate transactional work where appropriate to effectively manage workloads.

• Ability to drive own continual self development
• Able to demonstrate strong organisational skills and high levels of self-motivation.
• Strong prioritisation skills with the ability to support multiple stakeholders who might have conflicting priorities.
• Excellent influencing and communication skills
• Ability to work proactively, and make decisions where appropriate.
• Ability to develop strong internal and external networks
• Show a curious mindset to existing and emerging technologies to support new ways of working and the ability to embrace and adapt to new technology in a fast moving tech environment.
• High levels of confidentiality and resilience due to the busy nature of the role.

• Ability to participate in firm pilots to support system improvements.
• Accurate and consistent recording of time to support wellbeing and capacity
• Role modelling inclusivity by demonstrating a sound knowledge of cultural differences, global mindset and inclusion and diversity.
• Demonstrate flexibility and agility to support the delivery of business objectives

Business Solutions and Infrastructure Workplace Secretarial (IWS) sit proudly at the heart of the firm. The IWS team of c.700 is key in delivering operational, administration and management services to our colleagues, working together to drive solutions.

You will report into a Team Leader and will have a Career Coach to support your career aspirations and personal development. You will drive your own self development through gaining continuous feedback, evidencing an active Personal Development Plan and taking ownership to plan and attend Quarterly Career Coach Catch Ups.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce.

PwC, as an employer, offers the opportunity for blended working. Individuals are empowered and can decide the most effective working pattern on any given day including working location. It’s our commitment to empower our people to work in a way that works best for them, whilst being mindful of the needs of our stakeholders. Under The Deal 40-60% of time will be spent co-located with colleagues in an office or on a client site.