Digital Systems Manager – design/print/fulfilment

Waltham Cross, Hertfordshire
Tech4 Limited

Digital Systems Manager – design/print/fulfillment is required by fast growing and highly successful organisation.

This organisation are a major visual communications group, specialising in the design, print and fulfilment of promotional marketing materials. They are a successful marketing organisation that runs its operations on a set of systems. These systems are managed and developed by a Product Management team, whose role has aspects of service delivery, product enhancement, user support, client liaison and data management.

The successful candidate will bring with them experience in driving process enhancement, problem solving, being the voice of the client, stakeholder management, requirements gathering and solution design.

Hybrid working between Waltham Cross office and location of your choosing, but occasional travel to client sites is required.

Role Overview

The Digital Systems Manager is a member of the Product Management team, who will be responsible for the design, implementation, and support of client solutions for the Workstream suite of applications. These solutions will enable the delivery of marketing materials to businesses across EMEA.

The role will require someone with interpersonal skills and an understanding of technical processes and methodologies.

Responsibilities:

• Dealing with internal and external customers directly, representing the business and offering support to users
• Enhancing and developing the inhouse CRM, improving efficiency, usability and automation based on clients’ needs
• Plan, transform and implement changes when required
• Work simultaneously on multiple projects and engage with multiple stakeholders at all levels
• Translate clear and precise deliverables/enhancements, share reports and bridge the gap between business users and developers
• Manage the installation and support of digital screen advertising equipment
• Implementing and supporting client automated artworking

Requirements:

• Excellent communication between stakeholders and developers of mixed technical capabilities
• Previous experience working collaboratively with development teams, in an Agile environment preferably
• Experience owning (pre-sales to delivery) multiple implementation projects using several in-house software modules.
• Proactive problem solving
• Enthusiasm for learning new skills and tools

Desirables:

• Knowledge and experience of Adobe InDesign and Photoshop
• Knowledge of marketing, agency work, the print industry, warehousing, logistics, martech etc
• Knowledge of SQL Server, Excel, Power BI, SSRS, and other reporting tools
• Experience implementing bespoke features to CRMs based on requirements
• Excellent training and career development opportunities exist for the right candidate.

Highly competitive basic salary + excellent benefits

Based Waltham Cross 1 – 2 days per week, the rest remote.