Customer Support Advisor – French and Spanish Speaking

Carrington, Manchester
The Recruitment Co

Job Title: French and Spanish Customer Support Advisor
Department: Customer Support
Reporting to: France / Spain Commercial Manager
Position Type: Permanent/Full-time
Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)
Salary: Up to 25,000 + bonus + commission on up sells
Location: Carrington, Greater Manchester

Key Responsibilities:

• Offer guidance and assistance to customers regarding our products and services.
• Coordinate the production and dispatch of appropriate samples.
• Maintain polite and effective communication with customers via phone and email.
• Accurately process orders and issue order acknowledgements.
• Generate job sheets, cutting lists, and dispatch lists using our computer systems.
• Organise paperwork for invoicing and prepare cost estimates and quotes for customers.
• Assist in marketing efforts through translating blog posts and mailers.
• Liaise with freight companies and resolve customer issues.
• Make up-selling efforts and follow-up sales calls to support internal sales initiatives.
• Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.
• Ensure continuous learning about company products and services and staying updated on changes.
• Meet training objectives and develop strong communication channels with both internal and external
• customers.
• Gain a clear understanding of the company’s products and services, enabling clear and accurate advice to be provided to our customers.
• Handle customer complaints effectively.
• Create written materials for customers utilising our computer software programme.
• Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.

Qualifications and Skills:

• At least one year of prior experience in an office based customer support role.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
• Experience in or a strong interest in working in a manufacturing setting.
• Proactive problem solver with a track record of achieving results and managing follow-ups independently.
• Confident decision-maker with strong interpersonal skills.
• Comfortable using computers, including email and proprietary software.
• Strong verbal and written communication abilities.
• Able to thrive in a fast-paced environment.
• Excellent numeracy and literacy skills with meticulous attention to detail.
• Professional appearance and demeanour.
• Effective planner with strong organisational skills and the ability to multitask.
• Hands-on approach to tasks with a technical aptitude.
• Enthusiastic about learning and adapting to new challenges.
• Systematic problem-solving skills and a desire to understand product and procedural frameworks.

Benefits and Perks:

• Opportunities for both internal and external training tailored to your role
• Quarterly team lunches provided by the company
• Recognition and awards for long-term service
• Access to a workplace pension with contributions from both employer and employee
• Early Friday finishes
• Additional days leave based on length of service
• Awards for Employee of the Month, Quarter, and Year
• Daily provision of fresh fruit
• Special birthdays recognition
• Options for private health care plans
• Free flu vaccinations
• Participation in a cycle to work scheme
• Involvement in employee social activities through a dedicated committee

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.