Surrey County Council
The starting salary for this role is £50,047 per annum for working 36 hours per week. This is an 18-month secondment opportunity / fixed term contract.
Are you a customer excellence professional who can use their knowledge and experience as part of a new team to drive the highest quality of customer experience across the Council?
We are hiring two Customer Strategy Business Partners within the Customer and Communities Directorate to support the wider organisation to develop, grow and embed a customer-focused culture.
You will be an advocate for and promote Customer Excellence to support the highest quality of customer experience and encourage a customer-first culture across the Council. The role will see you responsible for overseeing and coordinating a new Customer Champion Network, under the direction of the Customer Strategy Lead, to build a community of best practice; this network will help share best practice, inform customer improvement and transformation work, and champion the importance of delivering customer excellence across all parts of the organisation.
As a Customer Strategy Business Partner, you will use your knowledge, experience and engagement skills to co-develop plans for embedding Surrey County Council’s Customer Promise in practice in business areas.
About the team
You will be part of a new Customer Strategy team. This team will:
To be considered for interview your application will clearly evidence:
For more information please find the full job description on the employer site and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
The job advert closes at 23:59 on 02/10/2023.
Interviews will take place during the week commencing 09/10/2023.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days’ annual leave and a generous local government salary related pension. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.