Welsh Language Skills are essential for this position
About the role:
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.
What you will do:
To deal courteously, efficiently and sensitively with all customers, whether that be face to face at the Customer Service Receptions, over the telephone or via e-mail/Social media