Customer Service Representative

Wrexham, Clwyd
Clockwork Organisation Ltd t/a Travail Employment

Customer Service Representative
30,000 – 33,000 per annum (depending on skills and abilities)
18 month contract in Wrexham (permanent opportunity for the right candidate)
Working hours are Monday to Friday – 08:30-16:30
Additional benefits:

• Hybrid opportunity.
• Option for remote working after completing 6 months’ probation period.
• Company bonus (5% of annual salary) – based on performance and company performance.
• 25 days holiday plus bank holidays (shutdown over Christmas week)
• Pension – 5% employer contributions
• Bupa Healthcare

The role:
Out client is recruiting a Customer Service Representative to work within the automotive/aerospace industry providing a challenging, rewarding and international work environment in a globally operating Group.

Responsibilities of the Customer Service Representative:

• Manages the communication between the Plant and the customer.
• Management of customer’s order book through to accurate invoice payment; excellent understanding of customer’s requirements.
• Manages and takes accountability for customers KPI’s – is able to report and take decisions to drive improved customer results.
• Works closely with the Plants (Site Liaisons, Planning, Quality, Labs, Pricing Team and Logistics)
• Administers all orders and updates the ERP system as well as customer portal.
• Works with the relevant parties to ensure Contract Review is followed to the letter.
• Ensures all documents are properly located in the correct drives for further inspection or for audit related purposes.
• Implements credits/debits/rebates, working closely with Complaints Management teams.

The Candidate
The successfully appointed Customer Service Representative will have the following skills and abilities:

• Demonstrates the ability to solve customer problems in a changing environment without completely defined process steps for success.
• Working knowledge and understanding of ERP systems to extract relevant data to support customers.
• Team player with excellent negotiation and diplomacy skills both with internal and external customers in order to accomplish tasks.
• Prior experience in a manufacturing environment.
• This position requires a high degree of proficiency in organisational skills to handle detailed information and the timely processing of the information to ensure customer satisfaction.
• Is able to communicate well and possess customer focus.
• The willingness to learn and apply basic technical information.
• Good understanding of export compliance.
• Languages Desired (French, Spanish, German).

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles: Customer Service Coordinator, Export, ERP, Customer Service Advisor, French Speaking, Spanish Speaking.

To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.