Customer Service Reporting Specialist

Kingston Upon Thames, Surrey
Office Angels

Customer Service Reporting Specialist

Hybrid Working

£24 – £28.5k plus bonus scheme, contributory pension, private medical care, income protection, life assurance, perks at work, Aviva Digital, free product, 25 days + 8 bank holidays plus study support!

Kingston with on-site parking

Monday to Friday, 9am to 5pm

Start date: Asap!

Overview:

An amazing opportunity to join a well-established healthcare company, who have a family friendly feel and take pride in all their staff as well as their patients.

You will also be responsible for supporting the business by providing World Class Customer Service Excellence to their Key Accounts and Wholesalers with complex queries and order management as well as gathering reports.

You will have strong IT skills especially in Excel and experience in CRM systems including Power BI but this is not essential. Strong technical skills are a must as this role requires creating & analysing reports, occasionally at short notice.

Sounds interesting? Daily duties include:

• Proactive order management including timely response
• Accurate processing, tracking and tracing orders
• Proactive customer management, dealing with all queries quickly, accurately and professionally
• Customer contact points, ensuring the customer is kept up to date at all times
• Long-term solutions developed and implemented
• Build and manage relationships with customer base and develop in depth knowledge
• Reviewing work processes and making recommendations for improvements – improving any process and you see a flaw or an idea to simplify then you can make suggestions/improvements.
• Promote ‘One Team’ spirit by demonstrating strong teamwork and supporting your colleagues
• Work closely with field-based sales staff, logistics, IT and finance department

To be successful in this role you’ll be:

• Knowledge of CRM systems, QlikView and Power BI (not essential)
• Advanced Microsoft Office skills
• Advanced reporting skills
• Good written communication
• Self-start with positive attitude

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Katie Sandford for more information on the role on .

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