Customer Service Coordinator

Egham, Surrey
Concept Human Solutions

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Customer Service Coordinator Egham Surrey salary circa £25,500

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Customer Service PMV Coordinator to be a key part of our Egham team, taking full responsibility for all service-related matters to support the Clients. Although the candidate will be working as part of a larger team they will have an assigned client base for which they will take primary ownership and responsibility.

This is an exciting opportunity for an exceptional, experienced Customer Service PMV Coordinator to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

• Direct Client communication

• Helpdesk support for planned Preventative Maintenance Visits

• Helpdesk support for post PMV fault calls

• Case logging, Updating & Ticket Resolution

• Engineer Resource coordination & Diary Management including local partners

• Coordination of loans and repairs in support of Client cases

• Coordination of logistics in support of Client cases

• Coordination of arranging hotels and flights for Engineers

• Processing Engineer PMV reports

• Client Reporting

• Working closely with the Account Manager to provide the best possible support for the Client

• Help develop operational processes for proAV Service Helpdesk

• Processing of Purchase orders, including GRN process for supplied goods or services & Purchasing order invoice processing

• Sales quotations

• Any additional administration necessary to support the above helpdesk role

Desirable skills

• Microsoft Dynamics 365 software

• Helpdesk and Client contact experience

• SAP knowledge

• Microsoft Office products

• Ability to multi-task and prioritise

• Good communicator on both telephone and email

• Good attention to detail

• Organised

• Good at coordinating multiple activities simultaneously

Benefits:

Working at the office Monday -Friday shifts covering 7am-7pm early and late own transport essential 3% pension contribution (after 3 months probation period) 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year Death in service benefits (3 x annual salary) Private medical insurance (after 6 months probation period) Join a company who will value you