Customer Service Advisor

Oswestry, Shropshire
Clockwork Organisation Ltd t/a Travail Employment
Customer Service Advisor Monday to Friday -FULL TIME 37.5 HOURS £21,000 Oswestry Temporary to Permanent Benefits include Company Pension and on-site parking in town centre location The role of a Customer Service Advisor We are currently recruiting on behalf of client who specialise in providing training programmes to their strong client base and new clients alike. Candidates with some experience of working within an office environment, who are confident speaking on the phone are of interest to us. The role will mainly be telephone based, answering the phone, providing quotes to clients and general queries as well as managing a busy email inbox and providing administrative support for others. The ideal candidate will be confident over the telephone, will be an excellent communicator and thrive in a busy working environment. Individuals who are self-starters with an excellent work ethic will fit well in this environment as progression is available! Responsibilities of a Customer Service Advisor Answering and managing telephone calls – directing where appropriate, taking messages and providing an informative and confident service dealing with queries when neccessary. Managing a busy email inbox Ordering and organising training material and stationary/general office equipment Support aspects of training programmes including logistics Data entry tasks including booking candidates onto training programmes Providing quotations/following up quotations to existing clients and new clients General admin duties including accepting post and arranging deliveries Handle all calls and administrative tasks confidentially, disposing of confidential waste correctly The Candidate The successfully appointed Customer Service Advisor will have the following skills and abilities: Confident using Word, Excel, and various other computer programmes. At least 1-2 years of previous telephony experience and working within an office Good attention to detail Excellent attitude to work, enthusiastic and hard working Can use own initiative and is a self-starter Have a good understanding of confidentiality and Data Protection Excellent communication skills. Benefits Monday to Friday On-site parking Company Pension 2 weeks off at Christmas 28 days holiday Key Words or similar job titles Administrator, Customer Service Administrator To Apply This vacancy is advertised by Travail Employment Group who are acting as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position