Customer Service Advisor 4 days a week with Hybrid

Guildford, Surrey
Brook Street

Customer Service Advisor – (4 Days a week with Hybrid)We are currently supporting a client based in Guildford who are looking for a Hybrid working Customer Service Executive to join their team on a 4-month Temporary basis. (could be extended)Using the ‘Gorgios’ Customer Service platform to assign and complete online tickets relating to the following:

• Returns
• Warranty’s
• Sizing
• Complaints
• Social Media Comments
• Reviews

you will be Monitoring Live Chat and communicate to customers in real time. To Process a limited number of physical returns in the warehouse. Ensure back end processes are up kept, such as return logs. – Working alongside the CS Manager completing assigned tasks.Experience/Skills

• Using online CS chat functions
• Have at least 2 years Customer Service experience.
• English & Maths GCSE C or above
• Knowledge of Gorgios
• Knowledge of Orderwise ERP
• Knowledge of the Sport industry and product

Working hours: 4 Days per week, 9:00am-17:00pm Mon-Thurs (3 days at home 1 day in the office either a Wednesday or Thursday)Pay Rate: £12.00 p/h (Weekly Pay) Start date: 4th September.If you are interested in the above role then please apply. Many thanks