Customer Service Administrator

Exeter, Devon
Obscurant Recruitment Solutions Ltd

Due to continued growth, my client is currently recruiting for Customer Service Administrators to be part of a customer services team with previous experience of working in a fast-paced environment.

You will have excellent communication skills written and spoken and be responsible for processing sales orders via email and over the phone, whilst handling customer queries, working to deadlines.

You will be highly organised, able to multi-task, have strong attention to detail, with a keen willingness to learn quickly, excellent career progression and training and development.

Basic salary £22,500 plus 32 days holidays, increases with service, extensive benefits, pension, free parking, excellent personal career development plan.

Candidate

• You will be enthusiastic and a strong team player.
• Possess accurate data entry skills and proven customer service/sales order processing experience.
• Good MS Office and CRM skills (training will be given on in-house systems would be advantageous

Duties

• Taking inbound calls, handling general enquiries from customers to ensure these are dealt with in a friendly and professional manner.
• Processing orders
• Input customer orders accurately onto on the database CRM system
• Provide product ordering information and assist customers with floor plans and quantity calculations.
• Respond and resolve customer queries or complaints and log onto the system all relevant communication to customers.
• Liaise with the warehouse, carriers with reference to distribution.
• Conduct daily administration/correspondence generated from proformas, invoices and distribution documentation.
• Work as part of a team, whilst also be able to use your own initiative.