Customer Service Administrator

Rugby, Warwickshire
Rose & Young Recruitment Ltd

Customer Service Administrator – Permanent

Rugby (Outskirts – car driver essential)

£23,000 – £25,000 – Plus Annual Bonus

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.

Duties:

• Responsible for order processing – ensuring equipment is delivered in a timely and accurate manner.
• Managing customers’ expectations during the process and project closure phase.
• To resolve challenges for customers when orders cannot be fulfilled.
• Finalisation of projects under the guidance of Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Build excellent relationships with customers.

Experience

• Experience within customer services
• Knowledge of CRM systems

• Good knowledge of MS office (essential)
• Strong administration and customer service skills
• Ability to work calmly in a busy environment

Experience

• Experience in customer services
• Knowledge of data based systems

• Good knowledge of MS office (essential)
• Strong Administration and customer service skills
• Ability to work calmly in a busy environment
• NVQ in Business Administration – desired

Personal attributes

• Strong communication and social skills
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organisational skills

• Flexible approach with the ability to work on your own initiative

Other criteria

• Good knowledge of MS office
• Ability to learn and adapt to company products quickly

Company Benefits

– Annual Bonus

– Annual Salary Review

– Private Healthcare

– Life Assurance

– EAP