Customer Service

Dalkeith, Midlothian
Search Consultancy

Customer Service Advisor

Edinburgh – Dalkeith

21,000 (temp to perm)

Due to some exciting growth, our ecommerce client is looking for three talented customer service advisors to join their business.

Duties:

– Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
– Assist clients on order-on-line
– Deal with orders in the back office and liaise with logistics
– Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
– Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
– Manage ongoing customer relationships utilizing our CRM tools
– Develop collaborative, positive working relationships with staff at our traditional boutiques
– Assist customers with after-sales service issues
– Be a primary contact for customer inquiries about our products and brand.
– Able to communicate concisely our company policies to client
– Maintain and update regular client correspondence

Business operational hours are between 8.30am – 5.45pm, this will be 5 days from 7 working 1 in 4 weekends.

36.25 hours per week.

Parking on-site available.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.