First Choice Staff
Fantastic new role has become available for a ” Customer Care Associate” to join this Niche department/Team based close to Heathrow
Ideal candidate will have a basic understanding of the job, have worked in Freight dealing with Customer services and ideally understand logistics
You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments.
Training and support will be given in any areas. Ideal experience would be around 1-2 years within similar role
Duties will include:
Manage incoming clients’ requests, including quotes & use of our pricing system Follow the clients’ shipments and proactively update them on latest evolutions.Develop your own clients’ relationships and guarantee company reactivity and level of service.Communicate with the different logistics teams to fix together different issues daily. Suggest improvements in operational processes within the Operations teamWork with the tech team on our current and future appealing platforms and productMonday to Friday, 25 days holiday + B/H, Private health, Pension Salary on offer is paying up to c£25k-£30k plus performance bonus.
Please send your CV to Kellie Buckley for immediate interview
IND1 If you do not hear from us within 7 days unfortunately your application has been unsuccessful on this occasion