Contact Centre OOH Maternity Cover

Chelmsford, Essex
ECL
Contact Centre Advisor – Out of Hours

Salary: £20,102 pro rata

Hours: 30 hours per week – shift patterns to meet business needs, including evenings & weekends. To be discussed at interview

Based in our Chelmsford Head Office, although currently able to work remotely

As a Contact Centre Advisor for ECL, you will be the first point of contact for our customers and members of the public. By providing exceptional customer service and a high level of crucial administrative support for all ECL services, you will be vital in ensuring we are the supplier of choice for Adult Health and Social Care.

Requirements to become a Contact Centre Advisor include:

Previous customer service experience, preferably in the care sector
Experience of administrative work in an office environment
Excellent written and verbal communication skills
Confidence to deal with a variety of customer situations
Good IT skills
Problem solving and decision-making skills
Accuracy and attention to detail

To view the full job description for this role, please click here.

What we can offer you as a Contact Centre Advisor:

Up to 24 days holiday per annum plus bank holidays
Contributory pension scheme
Fully paid training and induction with ongoing support
Career progression opportunities within ECL
Annual salary reviews and performance bonus
The opportunity to join our friendly, professional team and work for a credible & caring company
Healthcare cash plans with up to £700 claimable during the year
Participation in our Refer a Friend scheme

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support, and promote disabled people in the workplace.

For information on our Recruitment of Ex-Offenders policy please click here

INDCOR