Consulting Client Director

Tribe Culture Change Limited

Tribe Culture Change is a specialist consultancy business that exists to make workplaces safer, more environmentally sustainable, healthier and more productive. We do this by changing workplace cultures, embedding new behaviours and ways of working. Our approach blends a unique combination of art and science, bringing together our consulting and creative skills to build programmes of work that have long-term impact for our clients.

We are now seeking to recruit an experienced Client Director to lead, grow and consult to some of our major client accounts. This is a fantastic opportunity for to have personal impact within a purpose-led, growing company, in a supportive and collaborative culture.

Our business is structured around two core teams: our creative team create engaging stories, video and films, compelling events, content campaigns and e-learning programmes, whilst our consulting team deliver workshops, coaching, training and process improvement plans. Each of our clients benefits from a bespoke blended approach, that aligns to their specific needs. As a team we have delivered some great projects and fantastic results for clients but we know that we have the potential to do much more!

As a Client Director you will be leading a portfolio of accounts, working across both the creative and consulting teams in a senior client-facing role. We know that we have huge opportunity to grow some of our existing clients, through more focused account development activity and exceptional delivery.

Your responsibilities will include:

• Owning the account plan and budget for specific accounts, taking responsibility for the revenue targets, client satisfaction and profitability of the accounts
• Leading the delivery of complex client consulting engagements, managing project budgets and resources to deliver the promised impact to clients. Collaborating with the finance and resourcing teams to ensure project profitability.
• Managing the end-to-end business development process, including pitch and proposal through to closing the sale.
• Working closely with the consultant (Associates and permanent employees) and creative teams to design and deliver the most appropriate solutions for clients. Providing leadership, development and inspiration to consultants on client assignments, modelling best practice and ensuring quality of approach.
• As a member of the management team, contributing to the strategic and operational management of the firm. This will include leading or supporting internal projects to develop the structure, process and capability of the business.

To be successful in this role you will need recent experience of leading the growth and increased profitability of a practice or a number of key accounts within a consulting business, and broad experience of leading the delivery of culture change engagements.

In addition, we will expect you to demonstrate:

• Demonstrable personal track record of both winning work with new clients and growing existing client accounts, with responsibility for client relationship management throughout the project delivery phase as well as project budget and resourcing decisions.
• Experience of consulting to industries such as manufacturing, engineering, transportation, infrastructure, waste, construction and logistics.
• A passion for creating cultures that improve workplace health, safety, wellbeing and sustainability.
• Strong commercial acumen with understanding of all aspects of the end-to-end sales process, including the scoping and pricing of engagements.
• Ability to network and build relationships at all levels, internally and externally.
• Creativity, proactivity and self-motivation.
• Leadership capability; inspiring and empowering others.

London office base with flexibility to spend some time working from home. The Client Director will be expected to be flexible to travel to client meetings as needed, which could include travel within the UK and overseas.

Please note that New Minds Resourcing Ltd are acting as our retained consultants for the recruitment of this role. All applications will be shared with both New Minds and Tribe.