Business Change Manager

HOUSE OF COMMONS-3

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK’s thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

Are you someone interested in supporting people though organisational and process change? Do you have the experience and enthusiasm to help the House of Commons to mature its approach to change management so that changes – large or small – are implemented to last with great, holistic people support along the way? If you are, the People and Culture Team’s (PACT) Business Change team is looking for people just like you and is now recruiting!

This team was forged during the House of Commons’ Moves Programme () where it was created to support over 1500 parliamentary colleagues in their change journey to hybrid working and a campus of new buildings. The team is now developing into a wider corporate change management function, complementing other change teams in Parliament.

The Role

The Business Change Managers in the team focus on the people side of change, which involves preparing, supporting and equipping people to adopt and transition to a variety of changes. These changes could be to business processes and systems or to team and organisational structures. For example, the team is currently providing change support to the re-structuring of a variety of teams and is also developing some new tools e.g. a new approach to mapping change activity in the organisation and also a self-assessment tool to help teams to action a corporate commitment to better enable those on rotas/shifts working on the Estate to have protected time to engage with a broad range of House activities and learning opportunities.

Some of the responsibilities for this role include:

• Applying change management processes, tools and methodologies to create strategies which actively support House staff and Members as necessary across a variety of change and engagement activities. This includes change impact analyses, assessing change readiness and identifying key stakeholders.
• Contributing change management insights and creativity to the development of a wider corporate change capability which can draw on/signpost to other change, organisational development and workforce planning expertise as necessary.
• Acting as a single point of contact for defined stakeholder groups, providing change coaching and capability building support, seeking feedback and maintaining engagement, pro-actively anticipating and planning for stakeholders’ needs.
• Providing constructive challenge as necessary, negotiating with, and influencing stakeholders to find optimal outcomes, reflective of the Business Change Team’s wider strategic objectives

Skills and Experience

To be successful in this role you will demonstrate:

• Experience of acting as a change practitioner, supporting stakeholders through complex and varied change journeys
• Experience of scoping and maintaining stakeholder engagement strategies and plans, as well as proactively managing complex stakeholder relationships at all levels and flexing these as necessary to support a change journey
• Excellent written and oral communication skills including the ability to:
  • chair and facilitate group meetings with confidence and agility and
  • provide targeted reports and updates to senior boards often at short notice
• Experience of gathering, researching, and analysing information from a range of complex or technical sources to form appropriate options, recommendations, or evidence-based conclusions and solutions.

Next Steps and Additional Information

• Application Form – If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

If you would like to learn more about the post and have an informal chat with someone in the team please email.