Merton, London
d&b solutions
AV Service Technician This role would suit an individual who is both competent and has previous experience in servicing, maintaining, commissioning and repairing a wide variety of lighting fixtures, control equipment and dimmers. AV Service Technicians visit various sites to service/repair equipment are a part of this role so on-site experience with excellent customer-facing skills are essential. Strong technical skills are required together with the ability to quickly understand new or challenging equipment. Product training will be provided as appropriate however the ideal candidate will display a proactive approach with regard to improving their product knowledge and keeping up with technical trends within the AV industry. AV Service Technicians often work under pressure and to tight deadlines is an everyday reality in this role so a calm and organised manner is essential. Participation in the out of hours on call rota is expected. This role has certain physical requirements as detailed below. AV Service Technician Key Duties and Responsibilities To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients premises Lead and supervise large scale lighting equipment services Carry out on site repairs and bench repairs of client equipment as appropriate Timely and accurate reporting for all site visits, service, maintenance and repair work carried out including advice for remedial and/or advisory work Provide telephone and online support in answering technical questions for equipment and systems Participate in the call out rota to facilitate out of hours support to our contracted clients Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency Ensure two-way communication with the wider Integration team to feedback successes and failures, enabling serviceable and maintainable projects are continually delivered To ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation Ensure that current Health & Safety guidelines and policies are adhered to at all times Work with and alongside the Integration Team to plan and carry out commissioning/programming of new installations projects in the role of Tech Buddy with the intent to ensure efficient and effective handover to Tech Service for continued SLA support post-installation To follow procedures as laid out by the Tech Service Manager and d&b Solutions as a whole at all times To liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers Assist colleagues with general warehouse duties including the assistance of other departments/divisions of d&b Solutions Physically able to lift approx. 10kg, climb stairs and ladders, work at height and raise arms above the head. Squatting, kneeling on the floor for low level work is also required Travel to site (in Central London and other UK locations) via public transport including transport of tool cases and equipment to site. (Approx weight of tool case: 15kg) Other lifting may be required with associated assistance/lifting aids AV Service Technician Technical Skills An extensive operational and technical knowledge of lighting systems and lighting control equipment is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to Moving Lights and LED fixtures, Lighting Consoles, Followspots, Installed & Touring Dimmers, Smoke and FX, Processors A solid understanding of DMX & associated network control Systems A good understanding of AMX/DALI Lighting control systems would be an advantage An ability to program/reprogram lighting consoles and controllers to meet customer specifications Excellent fault-finding skills and an ability to think laterally Good use and understanding of test equipment and tools Good soldering skills Strong customer-focus and understanding of the sensitivities of working on a client s site BS7909 or other electrical qualifications an advantage Experience of Portable Appliance Testing/ISITEE desirable Ability to work at height Current PASMA, IPAF and ECS card desirable As an AV Service Technician you are to carry out your duties and responsibilities in a manner that reflects the companies Core Values of dependability, knowledgeability, friendliness, adaptability, customer focus and honourability at all times Full Enhanced Disclosure and barring checks will be carried out