Area Funeral & Memorial Consultant

Portsmouth, Hampshire
The Southern Coop

Our funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life.

As an Area Funeral & Memorial Consultant, you’ll provide cover and mobile support to funeral homes across the End of Life Services (ELS) trading area to deliver and exceed client expectations by delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation and aftercare services.

We recognise the travel and flexibility required for the Area Funeral & Memorial Consultant role. To show our appreciation this role has a fixed addition of £1,300 per annum. This is to contribute towards business car insurance and travel time.

KEY ACCOUNTABILITIES

• Embrace, support and deliver the ELS vision in a professional, commercial, caring and empathetic manner
• Confidently manage, support and process all enquiries in line with company procedures, the Funeral Director Code and FCA regulation
• Arrange and administer funeral consultations, memorialisation orders and aftercare services in-line with company policies, statutory legislation, internal KPI’s and the Funeral Directors Code
• Ensure correct care and ownership of the deceased is maintained and delivered and conduct Reflection Room visits
• Assist the Support Centre Operation as and when required with the following duties, including but not limited to, driving ceremonial vehicles and acting as a pall bearer
• Embrace and endorse ELS Bereavement care team and any aftercare services for individuals, groups and colleagues
• Maintain compliance in line with company policies, statutory legislation, internal KPI’s, the Funeral Director’s code and FCA regulation
• Ensure security of ELS premises and company equipment
• Receive payments from clients and complete administration of financial documentation, petty cash and weekly bookwork
• Advise line Manager of any building and maintenance requirements and ensure premises are cleaned and presented to the required standard
• Highlight and support the investigation of complaints or negative feedback to ensure a timely resolution
• Be proactive in community engagement initiatives both individually and in team events, whilst promoting ELS/SC brand proactively and positively to become the communities’ choice.

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

• Ability to demonstrate an understanding of the needs of the bereaved in a caring, supportive and empathetic manner.
• Good customer service in a commercial environment.
• Computer literate, with sound working knowledge of Microsoft office and data entry systems
• Excellent administration and organisational skills with high attention to detail and accuracy
• Good communication skills with an empathetic and professional manner
• Proactive and able to use initiative
• Able to work either within a team environment or alone to achieve branch objectives
• Ability to build/promote existing links within the community
• Full UK driving licence with access to own vehicle

It’s a big responsibility when arranging funeral services, and one that should never be treated lightly. It’s tough, and calls for a high level of understanding, empathy and compassion. That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for our families.