Internal Sales Assistant NEW

Coatbridge, Lanarkshire
High Torque

We are a well-established fastener distribution company supplying high-quality fastening products to customers across a wide range of industries. We pride ourselves on excellent customer service, product knowledge, and building long-term relationships with our customers and suppliers.

We are looking for a motivated and organised Internal Sales & Purchasing Assistant to join our team. This is a varied role that combines customer service, sales support, purchasing, and general office administration.

Key Responsibilities

– Processing customer enquiries and preparing quotations.
– Receiving and processing customer orders accurately.
– Building and maintaining strong relationships with customers.
– Liaising with suppliers to obtain prices, availability, and delivery information.
– Raising purchase orders and monitoring supplier deliveries.
– Managing stock replenishment and helping maintain appropriate inventory levels.
– Resolving customer and supplier queries in a professional and timely manner.
– Working closely with the warehouse team to ensure orders are fulfilled efficiently.
– Maintaining accurate records using the company’s software system.
– Supporting the sales team with day-to-day administrative tasks.
– Assisting in achieving company sales and customer service objectives.

The Ideal Candidate

– Previous experience in an internal sales, customer service, purchasing, or office administration role.
– Experience within the fastener, engineering, industrial, or distribution sector would be an advantage but is not essential.
– Excellent communication and customer service skills.
– Strong organisational skills with good attention to detail.
– Confident using Microsoft Office and computer-based business systems.
– Ability to prioritise workload and work effectively under pressure.
– Positive attitude with a willingness to learn.
– A team player who can also work independently.

What We Offer

– Competitive salary based on experience.
– Training and development opportunities.
– Friendly and supportive working environment.
– Opportunity to develop within a growing business.
– Monday to Friday working hours with no weekend work.

If you enjoy providing excellent customer service, have strong organisational skills, and would like to become part of a successful and growing fastener distribution business, we’d love to hear from you.