Trainee Office Coordinator

Great Yarmouth, Norfolk
Todd Hayes Ltd

Trainee Office Coordinator

Our client, a global freight and logistics organisation based in Great Yarmouth are seeking an Trainee Office Coordinator to join their team.

This is a full time, permanent opportunity working Monday – Friday.

As the Trainee OfficeCoordinator, you will be involved in the Co-ordination and processing of all Airfreight import / export shipments, in line with client directives and company standard operating procedures and provide support to the company’s Network and UK branches with their import / export requests / requirements.

Experience:

• Experience in Air Freight import and export forwarding
• Excellent customer service skills
• Experienced in handling Dangerous Goods
• Comprehensive understanding of import / export regimes and understanding of Customs Procedures
• Comprehensive understanding of ASM Sequoia and CHIEF
• Familiar with Lloyds Loading List, OAG Flight Guide and Cargo Office
• Excellent Microsoft skills, in particular Excel
• Good oral and communication skills
• Good organisational skills and an ability to react to suit operational demands, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads
• High level of accuracy in checking and processing information

• Full drivers license

Trainee Office Coordinator Key duties:

• Managing Export / import shipment on a ‘cradle to grave’ operational basis from quotation, execution and client invoicing.
• Responding to Quote requests in a timely efficient manner for external and internal clients. Identifying any missing information at earliest opportunity and pro-actively communicating with requester to compete a quote.
• Booking of shipments with carriers – Airlines, shipping lines and road transport companies
• Ensure data fully and accurately entered into all systems in accordance with company best practice
• Process all shipping documentation including, but not limited to – MAWB, HAWB, Bill of lading, CMR and Standard shipping note
• Maintain a thorough understanding of HM Revenue & Customs regulations
• Adhere to destination specific documentation requirements
• Attend and contribute to daily team briefings to discuss current workload or any other relevant information
• Resolving day to day issues with Clients and Vendors to include advising and or / escalation for support to General Manager as appropriate.
• Proactive communication to both internal and external clients with any identified actual or potential service issue, volunteering optimum alternative solution to meet required transit.
• Ensure Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations.
• Responding to service updates and status updates as required by internal and external clients.
• Managing a specific portfolio of designated Great Yarmouth accounts and taking on additional jobs as import / export department workload requires.
• Working alone if required and managing operational workload during times of staff shortages or work colleague absence.
• Maintaining company’s profit margins by correctly selecting best service providers / airline to meet clients service / transit expectation but maximise the companies margin.
• Utilising Cargo Office for Airline selection and flagging up to Management / Airline Purchasing any identified issues and non-conformities.
• Managing pre / post flights and exception reporting / status updates to external and internal clients.

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd